The Multifamily NW team is ready, willing and eager to serve you...remotely! Paper forms are being shipped out weekly on Thursdays and virtual opportunities are happening regularly. The and are open 24/7 for immediate access to the Multifamily NW Forms Collection - electronically. Select Forms below to begin a paper forms order. Visit the MFNW COVID-19 Resource Center for the latest news and updates.

Certified Apartment Manager (CAM)


The onsite manager is a vital link between apartment residents and the community owners and investors.

CAM Key Performance Indicators

  •     Occupancy Rates
  •     Closing Ratios
  •     Resident Satisfaction and Retention
  •     Apartment Turnover Management
  •     Service Request Fulfillment
  •     Energy Efficiencies
  •     Preventive Maintenance Management
  •     Development of Team Members
  •     Employee Retention
  •     Contractor and Vendor Management
  •     Revenue Management
  •     Income and Expense Control and Management of Cash Flow
  •     Budgeting and Monitoring Financial Performance to Achieve Owner's Investment Goals
  •     Net Operating Income

CAM Requirements 

CAM candidates must complete the following requirements to obtain the CAM designation:
  • A minimum of 12 months of onsite property management experience
  • Successfully complete CAM coursework (which totals 56 ½ hours)
  • Meet all examination requirements within 12 months of declaring candidacy for CAM
Take this CAM Self-Assessment tool to see whether you are ready for CAM.

About the CAM Exam

The CAM exam is taken in two parts in a total of four hours.
Part One: 115 questions timed for two hours.
Part Two: 75 questions timed for two hours.

Maintaining Your CAM Designation

The CAM designation requires annual renewal. Submission of both annual CAM dues of $100 and documentation of six hours of continuing education credit should be submitted to NAA to complete the annual CAM renewal. Find online submission and renewal information at

Email for more information about the CAM Certified Apartment Manager program and training courses.