The onsite manager is a vital link between apartment residents and the community owners and investors.
CAM Key Performance Indicators
- Occupancy Rates
- Closing Ratios
- Resident Satisfaction and Retention
- Apartment Turnover Management
- Service Request Fulfillment
- Energy Efficiencies
- Preventive Maintenance Management
- Development of Team Members
- Employee Retention
- Contractor and Vendor Management
- Revenue Management
- Income and Expense Control and Management of Cash Flow
- Budgeting and Monitoring Financial Performance to Achieve Owner's Investment Goals
- Net Operating Income
CAM candidates must complete the following requirements to obtain the CAM designation:
- A minimum of 12 months of onsite property management experience
- Successfully complete CAM coursework (which totals 56 ½ hours)
- Meet all examination requirements within 12 months of declaring candidacy for CAM
Take this CAM Self-Assessment tool
to see whether you are ready for CAM.
About the CAM Exam
The CAM exam is taken in two parts in a total of four hours.
Part One: 115 questions timed for two hours.
Part Two: 75 questions timed for two hours.
Maintaining Your CAM Designation
The CAM designation requires annual renewal. Submission of both annual CAM dues of $100 and documentation of six hours of continuing education credit should be submitted to NAA to complete the annual CAM renewal. Find online submission and renewal information at http://www.naahq.org/
For more information about the CAM Certified Apartment Manager program and training courses, contact Ashley Carrico Rogers.