Certified Apartment Manager (CAM)


The onsite manager is a vital link between apartment residents and the community owners and investors.

CAM Key Performance Indicators

  •     Occupancy Rates
  •     Closing Ratios
  •     Resident Satisfaction and Retention
  •     Apartment Turnover Management
  •     Service Request Fulfillment
  •     Energy Efficiencies
  •     Preventive Maintenance Management
  •     Development of Team Members
  •     Employee Retention
  •     Contractor and Vendor Management
  •     Revenue Management
  •     Income and Expense Control and Management of Cash Flow
  •     Budgeting and Monitoring Financial Performance to Achieve Owner's Investment Goals
  •     Net Operating Income

CAM Requirements 

CAM candidates must complete the following requirements to obtain the CAM designation:
  • A minimum of 12 months of onsite property management experience
  • Successfully complete CAM coursework (which totals 56 ½ hours)
  • Meet all examination requirements within 6 months of declaring candidacy for CAM
Take this CAM Self-Assessment tool to see whether you are ready for CAM.

About the CAM Exam

The CAM exam is taken in two parts in a total of four hours.
Part One: 115 questions timed for two hours.
Part Two: 75 questions timed for two hours.

Maintaining Your CAM Designation

The CAM designation requires annual renewal. Submission of both annual CAM dues of $100 and documentation of six hours of continuing education credit should be submitted to NAA to complete the annual CAM renewal. Find online submission and renewal information at http://www.naahq.org/

Email info@multifamilynw.org for more information about the CAM Certified Apartment Manager program and training courses.