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Conflict Resolution Strategies and Resources for Landlords

Thursday, August 27, 2026
1:00 PM - 2:00 PM (PDT)

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Event Details

Conflict Resolution Strategies and Resources for Landlords in Clackamas County

Managing resident relationships is one of the most challenging aspects of rental housing operations. Join Melissa Miller, Coordinator of the Clackamas County Landlord-Tenant Mediation Program, for an informative session focused on practical conflict resolution strategies that can help housing providers navigate difficult conversations and strengthen resident relationships. She will be joined by local experts who will share valuable landlord resources available throughout Clackamas County. 

This session will explore common sources of conflict between landlords and tenants, proven techniques for addressing disagreements, and how mediation can help resolve disputes before they escalate. Attendees will also learn about rental assistance programs available to support housing stability and discover free legal research and educational resources offered through the new Clackamas County Law Library.

Learning Objectives

By the end of this session, attendees will be able to:

  • Identify common conflicts that arise between landlords, tenants, and families.
  • Understand the five primary conflict resolution strategies.
  • Apply effective communication and conflict resolution techniques.
  • Recognize how housing mediation can help resolve landlord-tenant disputes.
  • Understand the Regional Long-Term Rent Assistance Program and available landlord support resources, including the Landlord Resource Line.
  • Access free legal resources and research tools available through the Clackamas County Law Library. 

Ideal for: Property Managers, Owners, Landlords, Regional Managers, and Housing Professionals.


Pricing

Members: Free
Non-Members: Free
Sponsorship: $300

Event Sponsor


Content Leaders:

Melissa Miller, Coordinator Landlord-Tenant Mediation Program

Melissa got her Master’s degree at Portland State University in Conflict Resolution, Mediation and Restorative Justice. She has been the Coordinator of the Landlord-Tenant Mediation program with Clackamas County’s Resolution Services for the past 3.5 years. When she’s not hanging out with her family, she loves to do CrossFit and Woodworking!

Jennifer Dalglish, J.D., M.L.I.S

Director, Law Librarian

Alden E. Miller Law Library of Clackamas County

JenniferDal@clackamas.us

1000 Courthouse Road, Oregon City, OR 97045

503-655-8248 (ph) 503-650-8229 (fax)

Obed Rodriguez

Landlord Liaison

Housing Authority of Clackamas County - ORodriguez@Clackamas.us

971-378-8729

  • Regional Long-Term Rent Assistance policies, Incentives



CEU Credit

As an approved OREA provider, this program may be applied for up to 4.5 CEUs towards your real estate license renewal or your NAA credential. 


Contact

Ericka Hargis, Education Coordinator