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Virtual (CAPS) Certified Apartment Portfolio Supervisor Course

Advance your career with a National Apartment Association Certificate

Monday, February 9, 2026 at 8:00 AM (PST) to Friday, February 13, 2026 at 3:00 PM (PST)
15 Seats Remaining

Event Details

If you have been waiting for your chance to get the CAPS designation through NAA, the wait is over! 


YOU’LL LEARN ABOUT:

  • Achieving ethical excellence
  • Understanding the management agreement and creating an owner’s report
  • Stakeholder relations with residents, communities, and municipalities
  • Mortgage financing
  • Overseeing the budget process across a portfolio
  • Measuring portfolio performance and property valuation
  • Investigating and troubleshooting an under-performing property
  • Property acquisition and due diligence
  • Market analysis and property inspections
  • Operational and financial analysis inspections
  • Property development feasibility analysis
  • Investment strategies, including renovation, disposition, and refinancing
  • Key content for the owner/company due diligence report
    Talent development and management throughout the employee cycle
  • Managing staff during property sales or purchase
  • Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cyber security, and music licensing

A few things to note:

  • classes will be conducted via zoom and it will be required to be on camera for the entirety of the class time to qualify for the attendance credit

  • This is an intense course that will require your undivided attention and a quiet environment, study/review time may be required outside of class time

  • The study materials will be provided in the form of an e-book. When registering please provide a unique email address (NOT manager@genericproperty.com) You will receive instructions to download and the ability to print ONE copy of the e-book if you choose


Requirements:

To obtain the CAPS credential, candidates must complete the following:

  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Meet all examination standards within six (6) months of declaring candidacy
Contnt Leader

Your NOI Coach is Rich George, a successful business owner and published author that has over 30 years of business experience. Rich brings a no-nonsense approach to strategic planning and a passion for building cultures.
Rich’s background includes the management of over ten billion dollars of real-estate assets, and over 800 million dollars of capital re-investment strategies. 
Rich has demonstrated successful acquisitions, dispositions, merger facilitation, and repositions. Key to his portfolio is the management of highly distressed properties, including those in court receivership and turning these into assets rather than liabilities.
Rich attended Wayne State University and he is a Licensed Real Estate Broker. He has been recognized by his peers as a leader in the industry, serving on the Board of Directors for the Property Management Association of Michigan (PMAM), and as the President of The Detroit Metropolitan Apartment Association (DMAA) and as many roles in the National Apartment Association (NAA). He was recognized as one of the first graduates of the Leadership Lyceum for NAA and has is a senior faculty member of NAAEI. Rich has received the honor of the CAPS, CHPE, HOM and ARM designations, and he is an in-demand speaker at many conferences and education events.
Known for his team building, culture changing, and change management skills; Rich leads the market in the development of talent and increases the value of organizations and assets.