Building Relationships & Resident Retention

This class is for all office staff, from management to leasing and everything in between. If you are in need of a refresher course on good customer service practices, new to the industry and want to grow your knowledge or just want to do something fresh in your office, this class is for you!  In a world where new value is being placed on a resident’s experience, rather than physical value and amenities, you need this class! Learn tools for staying calm, coming to work with a great attitude (and keeping it throughout the day) and creating relationships based on trust, likability and consistency. We’ll also cover some ways to show your residents the love (most of them are free) with some creative, but basic ideas.

1.0 CEU

Multifamily NW Welcomes: Ericka Hargis, WPL Associates

COURSE MATERIALS DISCLAIMER
The content, information, opinions, and viewpoints contained in these educational materials and the information contained in the instructor’s presentation (collectively the “Course Materials”) are those of the authors, contributors and/or instructors of such materials. While Multifamily NW (“MFNW”) takes reasonable care to screen the credentials of the instructors, authors and contributors, MFNW MAKES NO WARRANTY, EXPRESSED OR IMPLIED, as to the completeness or accuracy of the Course Materials. Persons who attend MFNW classes and/or read the Course Materials (“Users”), use the Course Materials at their own risk, and MFNW shall not be responsible for any errors, omissions, or inaccuracies in the Course Materials, whether arising through negligence, oversight, or otherwise. Also, laws change and MFNW has no duty to update the Course Materials. Reliance on the Course Materials is strictly at your own risk. The Course Materials are general in nature and not intended as legal advice. Even if specific fact situations are discussed in the Course Materials, and even if the instructor is an attorney, Users must retain their own legal counsel if they desire legal advice. MFNW specifically disclaims any warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. The Course Materials are provided “AS IS” and it is the User’s job to evaluate the accuracy of any information contained therein. If a User is a property management professional, you should rely on your professional judgment in evaluating any and all Course Materials, and confirm the information contained in the Course Materials with other sources and your own legal counsel before undertaking any actions based on it. If you are not a management professional, you should evaluate the information together with your professional advisors.

Multifamily NW reserves the right to refuse registration/admittance to non-members.